銀行英語(yǔ)教程Unit 9 回答客戶(hù)問(wèn)題
我們都知道銀行作為服務(wù)行業(yè)，服務(wù)水平會(huì )決定銀行的水平。所以今天方向標銀行英語(yǔ)為大家講解一下，第9單元：如何回答客戶(hù)問(wèn)題。
Customer: Excuse me , but can I draw on my account for payment of things I buy in China ?
顧客：勞駕，請問(wèn)我能不能提取存款嘗付我在中國買(mǎi)東西的費用？
Clerk: Certainly, sir. How much do you draw?
職員：當然可以，先生。您要取多少錢(qián)？
Customer: RMB 8,000 please. Would you please tell me my balance?
顧客：請給我人民幣8，000元。請把我帳號上的'節余金額告訴我好嗎？
Clerk: Yes, sir. Your balance is RMB 34,000.
職員：好的，先生。你的帳戶(hù)余額是人民幣34000元。
Customer: I am sorry, but may I ask one more question?
顧客：對不起，我能不能再問(wèn)一個(gè)問(wèn)題？
Clerk: Of course, please do. What is it?
職員：當然可以了。請問(wèn)是什么問(wèn)題？
Customer: What is the interest rate for the saving account?
顧客：儲蓄存款的利率是多少？
Clerk: The detailed information is on the board. Please go and see it.
職員：詳細的情況在那塊利率牌上。請去那里看看吧。
Customer: Many thanks.
顧客：非常感謝。
Customer: Excuse me, but could you help me?
顧客：對不起，能幫我一個(gè)忙嗎？
Clerk: With pleasure. What can I do for you?
職員：很高興為您效勞。我能為您做些什么？
Customer: Could you tell me where I can find Mr Zhang?
顧客：請告訴我張先生在哪里，好嗎？
Clerk: Sure Miss. Mr Zhang is upstairs.
職員：沒(méi)問(wèn)題，小姐。張先生在樓上。
Customer: Thank you very much.
顧客：非常感謝。
Clerk: Not at all, miss.
職員：不客氣，小姐。
Customer: Do you charge for cheques?
顧客：請問(wèn)，兌換支票你們收手續費嗎？
Clerk: Yes we do. Each cheque you write will cost RMB 2.
職員：是的，我們收手續費。您每開(kāi)一張支票就要花人民幣2元。
Customer: Do I have to deposit a large sum of money if I want to open a chequing-savings account?
顧客：如果我要開(kāi)一個(gè)支票儲蓄帳戶(hù)，我必須存一大筆錢(qián)嗎？
Clerk: Not necessarily, sir.
職員：不一定的，先生。
Customer: Regarding the interest rate, what is the difference between a savings account and checking account?
顧客：在利率方面，儲蓄存款和支票存款有什么不同？
Clerk: Not big difference, sir.
職員：沒(méi)有太大的區別，先生。
Customer: I see. I would like to open a checking account. Will 300 dollars be enough for a minimum deposit?
顧客：我知道了。我想開(kāi)一個(gè)支票存款帳戶(hù)。300美圓作最低存款額夠了嗎？
Clerk: Definitely.
職員：足夠了。
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