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職場(chǎng)上怎樣打電話(huà)(中英雙語(yǔ))
在職場(chǎng)上,我們不能夠像平日里和朋友打電話(huà)一樣隨便,必須要講究一些策略方法:
為你的老板接電話(huà)時(shí),要用高興盡職的口氣。如果你的老板不在,你可以作簡(jiǎn)單的解釋?zhuān)纾骸八F在不在辦公室,我可以幫忙嗎?”主動(dòng)提出請對方留言。
Be cheerful and obliging when you answer your boss’s phone. If your boss is notavailable, offer to take message, with a brief explanation such as “She’s not in her office right now. May I help?”
準確記錄留言很重要。核對留言人姓名的拼寫(xiě);要跟通話(huà)者重說(shuō)一遍你所記下的內容,確保留言準確無(wú)誤。
It’s importantto take messages accurately. Check spellings of names, and repeat your notes tothe caller to make sure the message is correct.
辦公室有來(lái)訪(fǎng)者時(shí),長(cháng)時(shí)間打電話(huà)是不禮貌的行為。如果通話(huà)時(shí)間會(huì )很長(cháng),你可告訴對方過(guò)后再給打過(guò)去。不過(guò),事后一定要記住去做!
It’s bad manners to engage in longphone conversation while you have a visitor in your office. If the call can’t be handled quickly, say you’ll call back later. Then rememberto do so!
和美國客戶(hù)打電話(huà)最常用的句子
打電話(huà)進(jìn)來(lái):
Is Yang there? (最常用)
Is Yang around? (次常用)
Hello, May I speak to Yang please?
Hello, Can I talk to Yang please?
如果正是本人:
This is he. (男的)
This is she.(女的)
This is Kun-Lin ( 你的名字) speaking.
You are speaking to him. (her)
You are talking to him.
如果是別人:
Hold on. (最常見(jiàn))
I'll get him, Hold on please.
Hold on, let me see if he is here.
One moment please.
如果他正好不在:
No, He is out. (最常見(jiàn))
No, He is not here. May I take a message?
No, He is not in.
No, He is not available.
No, He just went out, he will be back in 30 minutes.
如果他要找的人不在:
Do you know when he will be back?
Do you know where he is going?
Do you know where I can reach him?
Do you know his office number? (or work place number)
回答:
No, I am sorry, I don't know! (50%)
I have no idea. (49%)
Yes, his number is 404-123-4567.
如果要留言:
May I leave a message?
回答:
Sure, go ahead.
Hold on, let me get a pencil and paper.
打錯電話(huà):
Is this Wachovia Bank?
回答:
No, I am afraid you have the wrong number.
What number did you dial?
What number are you calling?
結束對話(huà):
Thank you, have a good day.
聽(tīng)不清楚時(shí):
Pardon?
Excuse me?
I am sorry?
Say again?
Say what?
Come again?
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