創(chuàng )造和領(lǐng)導能力 第二部分(7～12)
答：做任何工作我通常都能找到工作中低效的原因，我總是首先為改進(jìn)而提出解決方法。最初的幾個(gè)月，向上司提出改進(jìn)意見(jiàn)時(shí)，他有點(diǎn)驚訝和緊張，最后，他接受了我有好主意這個(gè)事實(shí)，并且鼓勵我把最好的構思詳細地寫(xiě)進(jìn)每個(gè)月的計劃里，以便他能給我提供資料改進(jìn)那些正規管理基礎上的解決方案。我的首份任務(wù)就是改進(jìn)我們其中一個(gè)制造廠(chǎng)的存貨控制。因為已有的存貨和記錄數目不相符，于是我制定了一個(gè)全新的訂購存貨制度，并用其數據來(lái)追溯存貨的來(lái)歷。例如，什么時(shí)候用的、怎樣用的，我的建議也做必要的調整。第一年，我把我們非得承擔的存貨總值降低了23%。結果是，我的上司把我看成了一個(gè)常起帶頭作用的人。
描述一個(gè)你自愿去繼續解決一個(gè)存在問(wèn)題或避免一個(gè)潛在問(wèn)題的項目。你是如何用你的見(jiàn)解主動(dòng)地博取你上司的好感的？側重在這個(gè)構思的創(chuàng )新性、你的途徑以及你所取得的成效上。??
Q:What would your last supervisor say about your initiative?
A:In any job I hold I can usually find inefficiencies in a process,and I always try to take some initiative to come up with a solution for improvement.My last supervisor was a little surprised and flustered the first few months when I was constantly coming to him with my ideas for improvements.He finally accepted the fact that I had some good ideas and encouraged me to write up in a proposal every month my one best idea so that he could get me the resources to tackle the solution on a formal basis.My first big project had to do with improving the inventory control in one of our manufacturing shops.Because the records for inventory receivable were inconsistent,I set up an entirely new inventory?order system and used that data to trace the history of the inventory，for example,when it was used,how it was used,and my recommendations for necessary replacement.I reduced the total value of the inventory we had to carry by 23 percent the first year.As a result,my supervisor would always use me as an example of someone who's constantly taking the initiative.??
問(wèn)：描述一下在你的工作經(jīng)歷中，當現有的工序不管用時(shí)，你對此怎么做。?
答：我工作過(guò)的電信公司的入戶(hù)訂單系統簡(jiǎn)直混亂不堪，定單不能及時(shí)地處理。我搞了一份工作流程表來(lái)表明這是影響生產(chǎn)效率的障礙，然后說(shuō)服我的老板，應當花10萬(wàn)美元建立一個(gè)全新的系統。他勉強同意了，但要求我這個(gè)新系統最好要能省錢(qián)。一年之后，這項計劃給投資帶來(lái)了兩倍的收益。
面試官想知道這位求職者起什么樣的帶頭作用，采取什么創(chuàng )新方法改變一種錯誤的工序。證明你可以創(chuàng )造性地解決問(wèn)題并且能對付計劃行不通的困境。你是否達到了你要的效果？??
Qescribe a time in your work experience when the?existing process didn't work,and what you did about it.
A:The order?entry system at the telecommunications company where I worked was a mess.Orders weren't being processed properlyor in a timely manner.I did a work flow analysis to identify the bottlenecks,and then I convinced my boss that we needed to spend one hundred thousand dollars on a totally new system?He reluctantly agreed,but with the caveat that“This had better save us money.”After one year,the project had paid for the investment twofold.??
問(wèn)：描述一次你不得不改變領(lǐng)導風(fēng)格。?
答：通常我是那種很有遠見(jiàn)而且喜歡授權給下屬的領(lǐng)導，但是我希望我下達的命令能立刻執行。當我被派去負責一項擴大產(chǎn)品出口的任務(wù)時(shí)，9個(gè)人來(lái)協(xié)助我一起工作，接著(zhù)我開(kāi)始授權。我很快意識到，盡管這群?jiǎn)T工有很好的國際背景，但他們對我計劃的反應卻不太令人滿(mǎn)意。實(shí)際上，他們想參與計劃的設計。我同意花半天的時(shí)間與他們談?wù)�，然后我意識到他們也有很好的點(diǎn)子。使計劃進(jìn)展的惟一方法是鼓勵工作組的全體人員為我們的出口問(wèn)題提供解決方案。我想這些人會(huì )一致認為，在必要的時(shí)候，我能靈活地、樂(lè )意地去改變我的領(lǐng)導風(fēng)格。
你回答這個(gè)問(wèn)題時(shí)應強調你能讓不同的人都感到稱(chēng)心，所以能產(chǎn)生較好的工作關(guān)系。敘述要具體，你如何主動(dòng)改善不理想的情況？
其他參與者對你會(huì )有什么評價(jià)？??
Qescribe a time you had to alter your leadership style.
A:I'm normally a strong leader who has good vision and enjoys delegating,but I expect my orders to be carried out promptly.When I was assigned a project to increase our product exports and was given a committee of nine people to work with,I immediately assumed I had the best plan and began my normal routine of delegating.I quickly realized,though,that this group of employees,with international backgrounds,wasn?t responding well.In fact,they asked to have input into my plan.I agreed to spend half a day talking with them,and then I realized that they,too,had good ideas.The only way to move ahead on the project was to encourage the entire group to offer solutions to our export problem.I think these people would agree that
I'm?flexible and willing to modify my leadership style when the need arises.?
?
問(wèn)：以前的同事或部屬如何描述你的領(lǐng)導風(fēng)格？?
答：我的同事可能會(huì )說(shuō)我的領(lǐng)導風(fēng)格是少說(shuō)多干有魄力的。決策時(shí)我不會(huì )小題大做，在決策過(guò)程和執行計劃的行動(dòng)中，我設法讓每個(gè)人都參與。我的同事確實(shí)相信我給整個(gè)集體帶來(lái)了積極的干勁并且啟發(fā)了別人。
面試官正設法斷定當應聘者的'證明人或其同事接到電話(huà)時(shí)會(huì )對應聘者作出什么評價(jià)。實(shí)事求是地回答，不要過(guò)分渲染或過(guò)分謙虛。坦白地描述你的領(lǐng)導風(fēng)格，舉些反映你個(gè)人工作方法的具體例子。以前的同事總的來(lái)說(shuō)是否積極地評價(jià)你對部門(mén)的貢獻？??
Q:How would a former colleague or subordinate describe your leadership style?
A:My colleagues would probably say that my leadership style is the strong,silent type.I don?t make a big deal about being in charge or making decisions.I try to involve everyone around me in the decision?making process and in carrying out a plan of action.My colleagues truly believe that I bring a lot of positive energy to our group and that I help motivate others.??
問(wèn)：描述你作為領(lǐng)導最稱(chēng)心如意的情景。?
答：我的一項才能是解決復雜的問(wèn)題，并且使問(wèn)題的難度降到最低，我也擅長(cháng)教導別人。因此是不管什么時(shí)候遇上復雜難題，別人總是設法讓我找出解決辦法，然后教他們如何去繼續。所以我發(fā)現在這種情況下，我是有影響力的領(lǐng)導人。但在高級行政管理部門(mén)，我不是一個(gè)特別有影響力的領(lǐng)導。我的愛(ài)好是處理、解決一些實(shí)際情況和數據。當有其他問(wèn)題，如政治上的或感情上的因素要考慮時(shí)，通常我寧愿別人帶頭，而我決心做個(gè)好隊員。除此以外，所有其他情形下我都以一個(gè)正常領(lǐng)導者的身份出現。
描述你作為一名富有創(chuàng )造力的領(lǐng)導，你所有的經(jīng)歷和人們對你的信任的一些情景。在這些情景中人們?yōu)槭裁磧A向于聽(tīng)從你的領(lǐng)導？這是應得權力的問(wèn)題，而不是完全權力的問(wèn)題。相反地，假如你需要講述你是個(gè)能提供幫助的人而不是領(lǐng)導的情形時(shí)，你能確認這種問(wèn)題，盡管你不太注意繼續做下去，或者你覺(jué)得自己太固執己見(jiàn)了或偏向于公平地管理集體。之后用你已經(jīng)把領(lǐng)導人這個(gè)角色扮演得很好的事例作結束。??
Qescribe the situations in which you?re most comfortable as a leader.
A:One of my talents is to take complex issues or problems and break them down into the simplest parts.I'm also good at teaching other people.As a result,whenever I'm faced with a complex problem,other people tend to let me find a solution and instruct them on how to proceed.As a result,I've found that I'm an effective leader in this kind of situation.I'm not a particularly effective leader,though,in a highly charged poltical environment.My perference is to deal with facts and data.When there are other issues like political or emotional factors to consider,I often prefer that someone else take the lead,and I simply resolve to be a good team player.In all other situations I normally surface as a leader. ??
問(wèn)：描述一下你與地位較高的人及地位較低的人一起工作的融洽程度？?
答：每天兩次送郵件的那個(gè)郵差已經(jīng)成了我的好朋友。我曾經(jīng)邀請他到家里與我的家人見(jiàn)面，而且在周末我們經(jīng)常一起參加棒球比賽。我與總經(jīng)理的關(guān)系也很好，我倆有共同的興趣，包括航海和在冬天獵鹿。
這里要說(shuō)得具體，告訴面試官你已經(jīng)形成了一種能和各種各樣的人一起工作的風(fēng)格。
Qescribe your comfort level working with people of?higher rank and people of lower rank.
A:The person that delivers our mail twice a day has become a good friend.I?ve invited him to my house to meet my family,and we often go to baseball games together on the weekends.I can also relate well to my general manager.We both have common interests,which include sailing and elk hunting in winter.?
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